Family Assistance Office

The Family Assistance Office

The Family Assistance Office is provided by the Australian Government through partnership arrangements between Medicare Australia, Centrelink, the Department of Education, Employment and Workplace Relations (DEEWR) and the Department of Families, Housing, Community Services and Indigenous Affairs (FaHCSIA).

The Family Assistance Office provides families with Family Tax Benefit Part A, Family Tax Benefit Part B, Child Care Benefit, Child Care Tax Rebate, Baby Bonus and Maternity Immunisation Allowance.

There are Family Assistance Offices across Australia, located in:

All Medicare offices
Centrelink customer service centres

To find out more information about the Family Assistance Office visit: Family Assistance Office's website

When you visit your local Medicare office, you can also access Family Assistance services at the same time. You can:

apply for the Baby Bonus payment — a claim must be lodged within the time limits shown below
Where the child is born:
- on or before 31 December 2008, within 26 weeks of the birth of the child
- on or after 1 January 2009, within 52 weeks of the birth of the child
apply for the Family Tax Benefit (Part A), Family Tax Benefit (Part B), Child Care Benefit, Child Care Tax Rebate or Maternity Immunisation Allowance
lodge Family Assistance forms (including claims)
let the Family Assistance Office know about a change in income and/or circumstances
consider 'what if' scenarios in terms of payment choices
make an appointment to see a specialist Family Assistance Officer
find out more about the Family Assistance Office

Or you can call 136 150 between 8am and 8pm (local time) Monday to Friday or visit the Family Assistance Office's website

Last updated: 14 December, 2009