Providing information security and quality service
How is my personal information protected?
The confidentiality of personal information you provide to Medicare Australia is protected by legislation. Medicare Australia staff are prevented from giving out your personal information to any other person, except where you have authorised the disclosure of that information, or where strict exemptions apply.
Penalties, including fines and imprisonment, apply for breaches of legislation. Medicare Australia takes its obligations to maintain personal privacy seriously and staff are regularly reminded of their responsibilities regarding the confidentiality of information held.
Statistical information is provided only where Medicare Australia is satisfied that the information will not enable an individual to be identified.
What is the Service Charter?
We are committed to being responsive to your needs and to continue to develop our services to meet your requirements. We will respond to you quickly and efficiently and aim to meet set standards when providing services to you. In your dealings with us you have a right to fair and unbiased treatment, privacy and confidentiality, an explanation about the decisions that affect you and the right to appeal a decision or have it reviewed.
For more information please visit the Service Charter section of this website.
Last updated: 28 May, 2008