You said: Get it right
We will: Make accurate and timely payments
Measure
Payments are timely and accurate.
Performance
95 per cent of Medicare bulk bill claims were finalised within 15 days for the period 1 July 2007 to 31 March 2008.
99 per cent of Medicare simplified billing claims were finalised within 10 days for the period 1 July 2007 to 31 March 2008.
94 per cent of Medicare patient claims were finalised within 18 days for the period 1 July 2007 to 31 March 2008.
99 per cent of PBS claims were finalised within 17 days for the period 1 July 2007 to 31 March 2008.
Accuracy of payments for Medicare was 97.8 per cent against a target of 97.9 per cent for the period 1 July 2007 to 31 March 2008.
Accuracy of payments for PBS was 98.2 per cent against a target of 98 per cent for the period 1 July 2007 to 31 March 2008.
Continuous random sampling and compliance audits of Medicare and PBS payments provide assurance of accuracy of payments and areas for improvement.
88 per cent of the public agreed that Medicare Australia make accurate and timely payments as identified through the 2007 satisfaction survey.
We will: Give you clear and accurate information
Measure
Satisfaction with information provided.
Performance
77 per cent of the public agreed that they received clear and accurate information as identified through the 2007 satisfaction survey.
We will: Give you consistent advice
Measure
Satisfaction with advice provided.
Performance
64 per cent of the public agreed that they received consistent advice as identified through the 2007 satisfaction survey.
Last updated: 2 June, 2008