You Said: Respect my rights
We will: Respect the privacy and the confidentiality of your personal information
Measure
We respond to all complaints about the use and disclosure of personal information and publish results in the annual report.
Performance
For the period 1 July to 30 September 2008, Medicare Australia received 27 complaints about the use and disclosure of personal information it holds. Of these complaints, 11 were found to be not substantiated, 13 were substantiated and appropriate action was taken. As at 30 September 2008, 3 complaints were still in progress.
We will: Respect your rights to seek a review of our decisions
Measure
Approaches lodged with the Commonwealth Ombudsman.
Performance
For the period 1 July to 30 September 2008, the Commonwealth Ombudsman received a total of 44 approaches regarding Medicare Australia. Of these, 7 were investigated (referred to Medicare Australia) of which 3 remain outstanding. There have been no findings of administrative deficiency.
Measure
Judicial decisions and decisions of administrative tribunals that had (or may have) an impact on our operations.
Performance
Information on relevant judicial decisions and decisions of administrative tribunals can be found in our Annual Report.
Last updated: 12 November, 2008