Measures and performance

We will measure each of our promises and publish the results on Medicare Australia’s website and in our Annual Report.

Select a promise below for information about our measures and performance.

You said…	We will…
	Improve convenience and access for all Australians by providing a range of service options, including online Stay open longer in our busiest Medicare offices Keep our queue times in Medicare offices to a minimum Answer the phone quickly Increase awareness of our services amongst Indigenous Australians Help you access other agencies in the Department of Human Services
	Make accurate and timely payments Give you clear and accurate information Give you consistent advice
	Provide service with a smile Listen to your feedback and be responsive to your needs Respond to your complaints promptly Treat you with respect and courtesy
	Respect the privacy and confidentiality of your personal information Respect your rights to seek a review of our decisions

Last updated: 1 June, 2009