Medicare Australia general contact list
On this page
- Medicare
- Pharmaceutical Benefits Scheme
- Australian Childhood Immunisation Register
- Australian Organ Donor Register
- Aged Care claims processing and technical support
- General enquiries
- Website enquiries
- Release of information enquiries
- Privacy and Freedom of Information (FOI) enquiries
- Medicare Australia statistical information
- Media enquiries
- Online Services
- State headquarters
- How to report suspected fraud
- How to give feedback
Medicare
General public enquiries
Phone
132 011*
Mail
Medicare
GPO Box 9822
in your capital city
Email
medicare@medicareaustralia.gov.au
For the protection of your privacy, it is Medicare Australia policy not to provide nor access any personal information by email. If you require personal Medicare information, please speak to a Medicare Service Officer on the General public enquiries number above.
Pharmaceutical Benefits Scheme
PBS general enquiries
Phone
1800 020 613**
Mail
Pharmaceutical Benefits Scheme
GPO Box 9826
in your capital city
Email
pbs@medicareaustralia.gov.au
PBS authority prescription approvals
Phone
1800 888 333**
DVA authority prescription approvals
Phone
1800 552 580**
Information about taking or sending PBS medicine overseas
Phone
1800 500 147**
Prescription shopping information service
Doctors need to register for the Prescription shopping information service and can then access the information service 24 hours a day, seven days a week.
Australian Childhood Immunisation Register
General enquiries
Phone
1800 653 809**
Email
acir@medicareaustralia.gov.au
Immunisation Register Internet Help Desk
Phone
1300 650 039*
Email
acir@medicareaustralia.gov.au
Australian Organ Donor Register
Phone
1800 777 203**
(8.30 am - 5.00 pm business hours)
Email
aodr@medicareaustralia.gov.au
Aged Care claims processing and technical support
Phone
1800 195 206**
(8.30 am - 5.00 pm business hours)
Press 1 for Aged Care claims processing or to speak to your state office.
Press 2 for Aged Care online claiming registration, software vendor and technical enquiries.
General enquiries
National Office (switchboard)
Phone
02 6124 6333 (Australia)
+61 2 6124 6333 (Outside Australia)
Fax
02 6124 6222 (Australia)
+61 2 6124 6222 (Outside Australia)
Street address
134 Reed Street North
Greenway ACT 2900
Mail
PO Box 1001
Tuggeranong DC ACT 2901
Email
info@medicareaustralia.gov.au
Website enquiries
Please use the relevant contact details above for any enquiries relating to specific Medicare Australia health programs.
To report any technical website issues or broken links please email website@medicareaustralia.gov.au
Release of information enquiries
Mail
Information Release Team
GPO Box 9822
in your capital city
Email
co.information.release@medicareaustralia.gov.au
Privacy and Freedom of Information (FOI) enquiries
Mail
Privacy and Information Release Section
PO Box 1001
Tuggeranong DC ACT 2901
Email
co.privacy.policy@medicareaustralia.gov.au
co.foi@medicareaustralia.gov.au
Medicare Australia statistical information
Phone
1800 101 099**
Fax
02 6124 6935 (Australia)
+61 2 6124 6935 (Outside Australia)
Mail
Client Liaison Unit
Information Strategy Section
Legal, Privacy, and Information Services Branch
PO Box 1001
Tuggeranong DC ACT 2901
Australia
Email
statistics@medicareaustralia.gov.au
Media enquiries
Contact
Media manager
Medicare Australia
Phone
(02) 6124 7911 or
0417 498 318
Fax
(02) 6124 7416
Email
news@medicareaustralia.gov.au
Online Services
Online Services Frequently Asked Questions (FAQ)
For general enquiries please call us on 132 011* – 9:00am to 5:00pm, Monday to Friday EST (Eastern Standard Time).
If you are experiencing technical issues with Online Services please email us at: olssupport@medicareaustralia.gov.au
State headquarters
New South Wales
Street address
130 George Street
Parramatta NSW 2150
Mail
GPO Box 9822
Sydney NSW 2001
Phone
(02) 9895 3333
Queensland
Street address
143 Turbot Street
BRISBANE QLD 4000
Mail
GPO Box 9822
BRISBANE QLD 4001
Phone
(07) 3004 5333
Victoria
Street address
Level 10
595 Collins St
Melbourne VIC 3000
Mail
PO Box 9822
Melbourne VIC 3001
Phone
(03) 9605 7333
South Australia
Street address
209 Greenhill Road
Eastwood SA 5063
Mail
GPO Box 9822
Adelaide SA 5001
Phone
(08) 8274 9333
Western Australia
Street address
The Bankwest Tower
11th Floor
108 St George's Terrace
Perth WA 6000
Mail
PO Box 9822
Perth WA 6848
Phone
(08) 9214 8333
Tasmania
Street address
242 Liverpool Street
Hobart TAS 7000
Mail
GPO Box 9822
Hobart TAS 7001
Phone
(03) 6215 5333
How to report suspected fraud
Phone
131 524*
(Monday to Friday between 9.00 am - 4.45 pm Local Time)
Mail
PRD Compliance program
PO Box 9822
Adelaide SA 5001
Fax
08 8274 9538
How to give feedback
Medicare Australia welcomes and values customer feedback-it helps us improve our service and stay in touch with your needs. There are a number of ways you can give us feedback:
- Fill out an online feedback form
- Phone our dedicated Complaints and Feedback line on freecall 1800 465 717**
- By mail (no stamp required)
Feedback and Service Improvement Coordinator
Medicare Australia
Reply Paid 9822
in your capital city
- By email - customer.feedback@medicareaustralia.gov.au
* call charges apply
** call charges apply from mobile and pay phones only
Last updated: 28 November, 2008